What our Customers say...
I was really happy with all the service technicians that came. They were nice and polite. I was on a tight schedule, and they worked to meet my needs.
SERVPRO did a complete and thorough job of getting all the water out of our house after a pipe leak. We would definitely hire them again if needed.
I was very satisfied with everything. They did what they told me they would do. I was happy that I was able to watch how they worked. I felt comfortable letting them pack my things.
SERVPRO was prompt, courteous, and professional in all the interactions. Despite working at odd hours to remedy the issue, they were always cheerful and pleasant to work with.
In the time of a stressful situation, SERVPRO made me feel confident that everything would be okay. They responded immediately and came to my home to help dry out the water damage that evening. They covered and protected everything from carpet, to floors and furniture. They showed up in a timely manner and assured me that my damages could be repaired unlike a horrific disaster such as a fire. They helped me maintain a positive outlook on the situation. I would not recommend anyone else but SERVPRO. PS - Make them a sandwich. They work eight hours and don't take a lunch break!
I was extremely impressed with the responsiveness of the SERVPRO professionals and the quality of their work when I had a water problem that leaked to a lower level of my home. It was encouraging to see that there is a company that still believes in customer service!
Crew that came to the house was professional and thorough. Sandy was awesome in the office with great customer service.
Excellent service. Clean up after they finish the job. Recommended contractor to replace my water heater. Save me $800.00. I refer them to a friend. She was very happy with their service.
When it was discovered that an old spiteful tenant purposely left the washer water valve on in the laundry room. It was a disaster! I had no idea who to call or what to do! It had gotten so bad that mold started to develop on the wall around the valves! Not to mention the other areas that were affected by the running water! I thought to myself, "What a mess!" When my insurance recommended SERVPRO I have to admit I was very skeptical. But they arrived in less then an hour to address the situation. Because of SERVPRO I was able to move a new tenant in less then two weeks! Thanks to their speedy service! I will definitely be using SERVPRO again!
Very professional, prompt, and polite. I am very impressed with the level of service and could not have asked for anything better.
Words cannot explain how GREAT the service was today at our home - I am sorry I don't have the names of the 2 guys that came out, but they were AWESOME! They explained everything to us in detail and went to work fast. I fell they deserve a BIG RAISE - they represented your company very well.
I called SERVPRO to have my vents cleaned and I had no idea of mold spores that were covered by the dust on my vents. Once they came out they found signs of moisture around the vents. They tested the area and found actual mold growing around my vents! I was shocked! SERVPRO of West Springfield & Newington saved my family from breathing in mold! I will definitely be calling you guys again in the future! And recommending you to all of my friends! Thank you SERVPRO!
Appreciated the quickness, professionalism and the kindness extended towards, my family while they took care of my issues.
They showed up promptly and did great work. This was our first time to have an incident like this and they made the process so easy and helped us through this. Would highly recommend this company!!!
SERVPRO serviced several offices when we had a hot water heater burst in the ceiling. They were always on time and called daily to insure we were being serviced to our satisfaction. Thank you for a job well done. We would definitely use them again.
The actual work performed and interaction with staff was outstanding.
Great company! Thorough work, reasonable prices, unobtrusive and great advice! Thank you!
You have a great team and the General Manager is a professional gentleman. I liked the whole experience with them from the first call until the end of the job.
They came and repaired a water leak that had affected three floors, including a ceiling that came down and floors that were ruined. They also took out some old carpet, and cleaned an area carpet. The work turned out really well!
We had a basement pipe flood with kitchen waste and it went EVERYWHERE. Gray water was under flooring, in two different rooms, and just nasty. I called them as soon as the plumber was done fixing the pipe, and they arrived two hours later, right when they said they would. Within just a couple hours, they had cleaned everything, pulled up the tile that needed to be removed, and salvaged the walls (only needed to remove the trim at the bottom). When they were finished, the rooms looked better than before the flood.
The guy in charge was super nice to deal with.. They also did a great job going through the basement window with as much as they could, and not dragging equipment through my house.
I was very pleased with their services, and we would definitely use them in the future.
We had water damage at our office, and SERVPRO was on the scene within 2 hours with equipment deployed soon thereafter. Our service lead Ionel Ciorcila was super on top of things and was invaluable in helping us deal with a delicate situation with a neighbor, and indeed went the extra mile in being on site and coming out on the weekend to check on progress. I'd give Ionel more stars if possible in helping make a bad situation tolerable and bringing it to resolution as quickly as possible.
Outstanding same day service! Had a main water line burst within our utility room partially flooding our basement. Evan Manguiat, the SERVPRO crew chief was extremely professionally, knowledgeable, and thorough. Since our house was a new home, we were very concerned with mold, but Evan's team ensured that all the insulation and carpet padding that was damaged was completely removed. Would definitely use them again!
We had a minor flooding in our basement due to leaking water heater. The inspector came to our home just few hours later. He was professional and honest. In fact, he was so honest that he gave me plenty of advice on how to fixe the issue ourselves. He said that they are willing to take the job, but would cost less if we were to do it ourselves.
I was very impressed by him; he didn't have to give the details on how to fixe the problem, but he did. He also didn't charge us any fees for coming out.
If we ever have a job that is beyond our ability to fix I would definitely use them.
Excellent service! I recently had a water damage and called SERVPRO. They showed up on site in less that 20 minutes and started the cleaning and drying process. They worked directly with my insurance company and I did not have to pay anything out of pocket. Great company!!!
I had serious smoke damage in my living room, dining room, kitchen, lower family room abs upstairs bathroom and bedroom. Hallways and entrance. SERVPRO came and cleaned out the vents and ducts. The cleaning crew came a few days later and did a wonderful job of cleaning the ceilings, walls, cupboards, floors. They even took my dishes out of my china cabinet and washed and replaced them as well as all if my dishes in each of my kitchen cupboards. And when they left my hardwood floors were sparkling shiny!!
Thanks for a job well done!
This is the second time we have had to use SERVPRO in the last 2 years due to flooding in our basement. I must say that everything about the company was performed above my expectations. They were able to get someone out the same day that I called them, the workers worked quickly to get the water out, several (11!) industrial fans and dehumidifiers were left until everything was dry, and everything was explained perfectly. They worked directly with the insurance to get reimbursed what was owed them and contacted me only when additional answers were needed. As much as I hated having my basement flood again, SERVPRO made it so much easier. I definitely recommend them!!!
I had a fire in my bedroom that was more disturbing to me emotionally than the actual damage. I dealt with my insurance who brought in SERVPRO and I definitely am thrilled to have used them. A lasting impression was made on me by the woman who scheduled and showed up to help on my job, her name was Melanie. The crews she worked with in getting my belongings packed and moved out of the APT, to the cleaning of my stuff, to the move back, she was always there to call or email or answer questions. Customer Service is surely one of their strong suits, I felt they actually cared. The work performed was done quickly and efficiently, the cleaning of my personal property was great and moving back was just as awesome of an experience! THANK YOU SERVPRO for your help and assistance with my loss, and special thanks to Melanie and staff for being "Human" with me, calming my anxiety and helping me in any manner I needed. JOB WELL DONE !
This SERVPRO responded to an emergency situation the same afternoon. Their technicians were were knowledgeable, courteous, and professional. They provided an accurate estimate and started work immediately. They had all the right equipment with them to do the job, which consisted of pulling up soaked carpet, removing soaked padding, vacuuming up water, and finding areas of the wall that had gotten damp. They brought in blowers to dry the carpet, and returned daily to check on progress and to treat the carpet with anti-mold chemicals. Thanks to their quick response and quality equipment no drywall had to be removed/replaced.
Excellent service! I recently had a water damage and called SERVPRO of Loudoun County. They showed up on site in less that 20 minutes and started the cleaning and drying process. They worked directly with my insurance company and I did not have to pay anything out of pocket. Great company!!!
I had a 2nd floorvwater leak that resulted in a mold smell that was at times overwhelming. Fixed the leak myself and had SERVPRO provide an estimated for remediation which was accepted and executed.
The work was completed professionally in a timely manner.
I wanted to take a minute to say what a pleasure it was doing business with a great bunch of individuals. Melissa Alexander and her crew are top notch! Very professional, enthusiastic, knowledgeable & attentive. All great skills when working with the public. The pride and workmanship that Melissa and her team give should not go unnoticed! Keep up the great work.
SERVPRO helped us clean up and rebuild our kitchen after our dishwasher ruined our hardwood floors and one of our cherry kitchen cabinets. The process went very smoothly and quickly. These guys even found a match for our 10 year old cabinet that got ruined!
This is the first service company I've ever highly rated. From the owner, to every single person that came into my house- the service was excellent. Very thorough communications and they worked fantastically with my insurance company. I highly recommend them if you ever are in need of a disaster cleanup or restoration company. Thank you to the SERVPRO Team!!
These guys gave us a great experience with a terrible disaster. Our basement flooded and our insurance company recommended them. They arrived immediately and began work- explained everything to us and true to their word, we survived the disaster as if it never even happened. Thanks to Tia and the whole crew that helped us.
The representatives of SERVPRO that I dealt with were absolutely awesome. Your office representative kept me informed from the start, in minute detail. She was very responsive to my questions about the service choices I had (pod or your storage facility). Your estimator was very knowledgeable. The team that came out to do the packing up of my goods was very professional, careful, and cheerful. They were extremely careful with my goods to ensure no damage was incurred. And because you sent the same team back out after my floors were repaired, they knew were everything went. All in all working with SERVPRO has been a great experience. -Mark-Alexandria
I would HIGHLY recommend this SERVPRO for the excellent communication before, during and after the situation was resolved. Their employees are knowledgeable and professional, going above and beyond. Big Mike and his crew were prompt and took time to make sure everything was all set before they left. -Shanan-Fairfax
After sewer water backed-up into our house unexpectedly at night, the insurance contracted Serv-Pro to assist with the clean-up. I was contacted the very next day, a consultant visited the house and assessed the situation by lunch time, and everything was cleaned by the end of that evening. I was very impressed with their professionalism. Not only did the clean everything up quickly, but they explained the process every step of the way. Based on my experience, I would highly recommend Serv-pro to anyone. ---- Samuel Woodbridge,
I am writing this email to thank SERVPRO for the service and response Mr. Michael Johnson provided the City of Winchester. I contacted SERVPRO to conduct an air quality test of some office space. Prior to the site visit I was contacted by Mr. Johnson so he would have a better feel for what to expect upon his arrival. By the end of the conversation he decided that a visual site inspection be completed prior to any air samples being taken. On the day of our scheduled appointment, Mr. Johnson arrived at the designated time and conducted a thorough inspection of the property. During the inspection he explained in a clear and precise manner, what he was looking for and how that specific item may be a potential hazard. Within a few days I was provided with a detailed report of Mr. Johnson’s visit with recommendations on how to proceed with addressing any issues. I was very impressed with Mr. Johnson and his approach in helping the City of Winchester. I would highly recommend SERVPRO to anyone that asks.-Corey Woodbridge
SERVPRO personnel who serviced my emergency water damage presented them and acted totally professional and adhered to all my needs; from the first call with service rep (Chris) to the crew workers, and field rep. Specifically, Big Mike identified the source of the problem prior to the plumber arriving. He consistently showed me what needed to be done to restore my basement to original order. His crew members were very polite, answered questions clearly and promptly and swiftly worked without any breaks until the wet carpet was pulled and disposed. I would recommend this particular SERVPRO team to any customer. You will be happy. They all are indicative of the SERVPRO company's professionalism and competence.- J.Young